Finding out what it's like to be one of your supporters
As a charity, you spend time carefully constructing the journey you want your donors to take. So how does it actually feel from their point of view? Do all the separate communications join together into a seamless whole? Or do donors end up feeling like cows in a milking parlour?
The Stewardship Tracker uses 'mystery supporters' to provide charities with valuable insights into the experience their donors have, to help you improve your stewardship in small or large ways. Over time, you can also track the impact of your changes on customer service, retention and supporter satisfaction.
Want to find out more? Click here: THINK Stewardship Tracker
Bespoke mystery shopping
We can help you transform your levels of donor satisfaction and retention with our bespoke mystery shopping solutions. We can focus on whatever aspect of your fundraising portfolio or customer service delivery you want to assess, at local, provincial or national level.
We know that charities want to hear directly from their supporters, and we and experienced in developing and analyzing surveys to provide data you can use. We can deliver